WHY CUSTOMER CARE ?
This imaginative and interactive customer service training uses real-world examples to train employees on how to create satisfied customers at every customer contact. This workshop teaches service representatives the skills, tips and techniques to make quality customer service a reality in the organisation. Each training session is tailored to the organisation using cases and examples your service personnel can relate to. Participants learn how to shift the focus from what can’t be done to what can be done for the customer. The course will also motivate and empower delegates to communicate clearly and concisely, with an emphasis on client care and relationship building. The programme is also intended to enhance the overall customer service experience, and to empower and enable beneficiaries to deliver service excellence within the organisation from satisfied customers.
WHY SHOULD ATTEND ?
The course has been structured to introduce delegates to Customer Care skills and allow them to apply these skills in a practical assignment after the 2 (two) day interactive program as well as proving the delegates’ learning in a series of tests. The skills that the delegate will develop will be applied during the course in group activities and in the course assignment. We will provide delegates with coaching support for these activities.